Frequently asked questions
What are inherited genetic diseases?
Inherited diseases are genetic diseases that can be passed to offspring from parents. All animals has two copies of each gene, where each parent gives one copy to offspring. More information here.
Why choose DNA tests?
Whether you want to breed animals or just buying a pet, it is important to know if the animal will be healthy or it will have a certain trait. Furthermore, with the information about risks of certain disease you can be sure if offspring of parents will be healthy. It is very important to know if animal is homozygous or heterozygous, because even if it’s not sick, the mutation can be transmitted to offspring. DNA testing can help in decision making about care of pet, breeding plan or even buying a pet.
How old need to be animal for genetic testing?
Genetic tests can be made at any age (also for newborn cubs) and the results will be valid for entire life of the animal.
Do animal’s identity need to be confirmed for testing?
As standard, testing is performed with the animal’s registration details (for example, microchip number). However, if you need an official test, you need to have the animal's identity confirmed (this may be a veterinarian or a representative of the responsible association), what will also be stated in the test results.
Why to make DNA profiling?
STR profile is an individual data about the genetic code of an animal, the so-called genetic passport, which is unique for each individual animal.
The STR profile is more often used to accurately determine the origin of an animal from a particular parent, as well as to check or confirm pedigrees. VetGen is institutional member of ISAG providing STR profile results that complies with ISAG nomenclature and standart.
When to choose parentage testing?
Even if the animal’s parents seem to be known, this is not always the case. Due to frequency of mistakes by breeders, sometimes breeding clubs and associations can ask for DNA testing prior to animal registration. It also gives reassurance for owners that the parents of the animal are the ones indicated.
Why do you need to test animal’s mother in parentage testing?
In parentage testing it is better to test both parents of animal, because by knowing mother’s genetic profile it is possible to determine more precisely which genetic markers are inherited from mother and which from father. Testing both parents can assure more accurate results.
What to do if my dog is a hybrid breed? (Cross-breeded between two purebred dogs)
If your dog has parents from two different breeds or they are hybrid breed, we recommend to choose tests for common diseases in both parent breeds. We also offer DNA tests for hybrid breeds such as Labradoodle, Sheepadoodle, Bernedoodle, etc.
Why to choose health panel/Test kit?
Animal Healh Panels/Kits contain tests for most common inherited diseases in certain breeds. Also these panels comes with included discount up to 40 percent, so it’s cheaper than buy these tests seperately. If you need particular health panel that is not in our shop, please contact us by mail firstname.lastname@example.org.
What if I need DNA test for a disease/trait that is not in your offer?
Our offer of DNA tests is regularly updated with new tests. But if the test you wish to perform is not in our offer, feel free to contact us (email@example.com).
Does DNA testing should be done repeatedly?
No, the DNA test results for each particular disease or trait are constant throughout the animal's life.
Prices and discounts
Why do some DNA tests cost more than others?
The price for each test is determined according to the amount of mutations tested which affects the cost of the test. If you buy tests kits (test panels), they are 25-40% cheaper.
How to use a discount coupon’s?
If you have a discount coupon you can use it during checkout process before making payment. You can use only one coupon at a time.
Do VetGen have bulk discounts?
Enter a code to receive a 10% discount - 4HIH62KFY03I (At least 3 products in one purchase)
Enter a code to receive a 15% discount - DCHUW7UWH148 (At least 3 products in one purchase)
(For now automatic bulk discounts are not available) Bulk discounts are available in the VetGen e-shop and are automatically applied to the cart. If you purchase at least 3 DNA tests at once, you’ll get a 10% discount, but if you buy at least 6 DNA tests at once, you will automatically receive a 15% discount.
How I can get regular discounts?
VetGen offers the possibility to conclude a cooperation agreement without obligations. As standard, VetGen offers for it’s partners a 15% discount on any DNA test, as well as bulk discounts of up to 25%.
Questions about samples
How can I order the sample collection kit?
When you place an order for the test the sample collection kit is included in the test price. Also in the DNA test price is included shipping to your address. If you will order several tests, each will have one sample collection kit. The sampling kit also includes a prepaid envelope for returning DNA samples to the laboratory (ONLY IF YOU ARE IN THE TERRITORY OF REPUBLIC OF LATVIA). This envelope must be thrown into the yellow mailbox (no need to go to the post office).
What kind of materials can be used as samples?
For all DNA tests VetGen uses non-invasive saliva or oral mucosa samples, which can be easy collected by buccal swab. All instructions are included in sample collection kit.
How to collect sample properly?
Taking samples is simple and painless and inside the sample collection kit is included detailed and easy to understand instructions. Instructions can also bedownloaded.
If I order several tests for one animal do I have to send separate samples?
No, you don’t need to send several samples for each DNA test, but we recommend to send more than 1-2 samples in case if sampling is not proper and we need more DNA. If you want to order several tests for one animal we advise to buy Test kits/Health panels. Also we can make one if the tests you need is not in our offer yet.
What if I have other animals at home, but testing only one?
If you have several animals, it is important that they do not use the same food and water bowls for at least 2 hours before sample collection and also do not come into contact with each other. This is necessary in order to avoid cross contamination of testing animal DNA with other animals DNA and therefore, incorrect results.
What if I make DNA tests for multiple animals?
When taking samples from multiple animals, it’s important to follow above mentioned details about sharing food and water as well as sampling process itself. Take samples sequentially for each animal individually from the first to the last step (by following instructions), and wash your hands between the animals or change gloves if you use them. Indicate each animal’s sample.
How to take samples from newborn animals?
Taking samples from animals younger than 8 weeks is risky because of the possibility of cross contamination between mother or other animals within the same litter. In such case the laboratory do not take the responsibility for incorrect results. We recommend separating the animals from the mother and from each other for at least two hours prior sample taking and rinse the animal’s mouth with water if possible. We recommend that you do not feed or provide plenty of water for an hour before sampling.
What to do if one of the swabs is damaged?
If the sample was not taken properly, you can also use cosmetic swabs which are not previously used (from a freshly opened package).
Can I collect samples in laboratory on site?
Collecting samples in VetGen laboratory is not possible as animals are not admitted in the laboratory.
Questions about testing process
Can I cancel the order?
You can cancel order with a written request before we have sent out sample collection kit or before we will receive samples back to laboratory. The order can be canceled 1-2 days after placing an order. The payment will be returned to indicated bank account within 10 working days.
- If the sample collection kit already has been sent to the address specified by you, the cost of the sending sample kit will be deducted (5.- EUR).
- If laboratory will receive a written request for order cancellation before we send the sample collection kit, the money will be refunded fully.
- If laboratory will receive a written request for order cancellation after the samples have been delivered and registered in the laboratory, then testing is considered to have started and it is not possible to cancel it. No money refunds.
What is the turnaround time for testing?
Usually turnaround time for testing is within 10 or less business days. About any changes for getting your results we will inform you. Also if you need results as soon as possible please contact us.
How I will get the test results?
The results will be sent when DNA testing is completed (for each test individual, if you bought several tests at one time). Test report or results in encrypted form will be sent to mentioned e-mail address as PDF document. To open them you will need to use password sent before to mentioned phone number. Information about testing results will not be given by phone due to confidentiality.
How will I know when you received my samples?
When laboratory receive and register samples, you will receive a password for opening results to specified phone number. The test results will be sent to the e-mail address later, after testing will be completed.
In what language is the testing result report?
The test report is in English/Latvian language. It contains from certificate with test results and identification data of the animal.
What to do with results if animal is positive or heterozygous for a mutation?
We recommend to consult your veterinary practitioner for consultation and next steps about particular disease. If animal has only one mutation (for autosomal recessive diseases), it should be bred only with healthy animal with no disease alleles in order for healthy offspring.
What are shipping costs outside Latvia?
VWe will send sample collection kit to you for free, but for sending samples back to us you will need to go to local post office and pay for standard delivery for ordinary postal items (letter), but better to choose to send samples as registered postal items with tracking number.
What if I’m outside Baltic states and wanna order DNA test?
VetGen.eu accepts orders worldwide. We will send sample collection kit to you for free (in Europe), but for sending samples back to us you will need to go to local post office and pay for standard delivery for ordinary postal items (letter), but better to choose to send samples as registered postal items with tracking number. But if you need information about conditions and shipping costs to a specific country, please contact us through e-mail firstname.lastname@example.org or our online contact form.
What do the test results look like?
The test results show the information about animal, the name of the test performed, the test method, and the results - whether or not a mutation has been found, as well as the genotype - homozygous / heterozygous.
See an example here.
Do you perform any quality control tests in testing process?
In out laboratory we use commercially available, validated test kits, that have been verified. Internal quality controls are used for each test quality control.
How can I be sure that the results is accurate and reliable?
All DNA tests for animals offered in our laboratory are based on scientific studies in which disease/phenotype causing mutations are shown to be relevant to specific breed. VetGen laboratory is a brand of Ltd. GenEra (laboratory Ltd. GenEra is accredited according to the ISO 15189 standard). Our tests are performed in accordance with ISO 15189 standard, using the latest technology and equipment.
Is VetGen laboratory ISO accredited?
Yes, VetGen is brand of Ltd. GenEra laboratory. GenEra is medical genetic testing laboratory that offers DNA testing for more than 20 years for humans and now also for animals. Laboratory have ISO 15189 medical accreditation, which requires higher competence and standards than ISO 17025 accreditation.